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Member Services

A group blog by Member Services in Division Updates

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Contributors to this blog

  • Lee Roberts 7
  • William Shaw 7
  • Tom Earl 4
  • John Batten 3

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Entries in this blog

Member Services

2024 Christmas

Hi All, In similar fashion to our ATC Training Department, we will be winding down between the 23rd December to the 2nd January. During this time, responses to inquires may be slower than usual. For transfer or visiting applicants, please note that application processing may take longer, and we will not be sending our usual emails with 84 hour deadlines during this period. I hope everyone has a great Christmas and a happy New Year! For those of you taking part in the Christmas Qui
William Shaw

William Shaw in Member Services

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Staff Changes

Outreach Manager Appointment

Good Afternoon, I am pleased to announce that @Kye Taylor will be joining the team in the role of Outreach Manager. This newly created role is designed to enhance the experience of all our members, both current and new.  Kye brings a wealth of fresh ideas and passion to the role and I can't wait to see the impact he has moving forward.  To view just some of the areas this position will impact I'd invite you to view our application post:     
William Shaw

William Shaw in Staff Changes

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Staff Changes

Resignation - James Thomas

Hi all, It's with sadness that I announce the departure of James from the team after over 4 years of dedication, hard work and valuable contributions to both the team and the division. James has played an important role, supporting multiple departments and his presence will be missed. I can't thank you enough James and wish you the very best going forward.
William Shaw

William Shaw in Staff Changes

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Vacancy

[Vacancy] Community Outreach Manager & Assistant

We are looking to expand the Community team and as such I am pleased to start recruitment for an Outreach Manager and Outreach Assistant. Outreach Manager As part of the Community department, the Outreach Manager will lead a team within the wider department that is focused on the experience of our members, supporting development in onboarding, member retention and improving our community spaces. They will play a key role in fostering a welcoming and engaging environment for both new and c
William Shaw

William Shaw in Vacancy

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Member Services

Simulator Adventures Review and VATSIM UK Discount

We have teamed up with Simulator Adventures to provide an exciting discount in their immersive A320 motion simulator, based at Salford Quays, Manchester. They have kindly offered VATSIM UK Home Members 20% off their experience, so if you are a Home Member and you wish to take advantage of this discount, please submit a ticket to Member Services requesting a discount code. A unique, one-time code will be issued to you, and you will be able to use this on their website.   Below is a
William Shaw

William Shaw in Member Services

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Staff Changes

Member Services Team Addition

Hi All, I am pleased to announce that @Dylan Parkes will be joining the Member Services team. Dylan joined VATSIM in 2015 and brings a wealth of experience from both the network and the division. They will undoubtedly be a great asset!
William Shaw

William Shaw in Staff Changes

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Member Services

John Batten Member Services Director Resignation

Hi all, I would like to let you know that I'm stepping down from Member Services Director. I have decided this for two reason. Firstly I have an upcoming promotion at work which is exciting but I am going to have to put that first and put a lot of time into it to prepare Secondly I feel while I had an initial success getting  Visiting and Transferring open again with the opening of C1/C3 transfers this has since stalled. I feel someone else will have the skills and experience to f
John Batten

John Batten in Member Services

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Member Services

C1 / C3 Transfer and Visiting now open.

Hi All, We are delighted to say that we are now accepting applications for visiting and transferring C1/C3 Controllers We have completed, a review of the Visiting and Transferring Controller Policy and the following changes have been made to make the process more open and fair. New Visiting Groups The aim of the new Visiting and Transferring training process is to ensure visiting controllers are of an equivalent standard to home controllers, which is required by the VATSIM Tr
John Batten

John Batten in Member Services

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Member Services

New Member Services Director

Hi All, So as of today I have taken over the keys for the Member Services department. I want to thank @Lee Roberts for all is hard work and leadership he has given the department in his time as Member Services Director.  My plan for the next week is to get to know the team and work out our plans for the department going forward. Top priority is opening the Visiting and Transfer applications for C1/3 Controllers. A lot of hard work has gone into this by many people over an extended
John Batten

John Batten in Member Services

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Member Services

Member Services Staff Changes

Hi All, A busy time for the Member Services department lately. We have concluded the recent round of recruitment for new member services assistants. It gives me great pleasure to welcome @William Shaw and @William Brushfield to the MS team. They both have a good deal of recent experience within the division and will be a great assets to the team. With the new additions it is sadly also time to say goodbye to someone else. @Dale Stainrod is leaving the MS team to focus his efforts
Lee Roberts

Lee Roberts in Member Services

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Member Services

Visiting and Transferring Controller Policy release

Hi All, Over the last year or so the Members Services and ATC Training departments have been working on a revamp of our visiting and transferring controller policies to give controllers a better and fair opportunity within VATAIM UK as a visitor or transferee. Today I am pleased to announce that the new policy is now released and can be found here. The application system will remain closed for the moment for S2/3/C1/3 controllers and will be opened as the training courses for each
Lee Roberts

Lee Roberts in Member Services

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Member Services

Lee Roberts Member Services Director Resignation

Hi all, I am afraid it is time for me to announce that I am stepping down as the Member Services Director. This is happening much sooner than I would have liked, however with my job forcing me to step away from VATSIM for a short while I can no longer continue as the Member Services Director as much as I would have liked to. I did try an negotiate a pay rise but Chris said no ☹ and well, VATSIM doesn’t pay the bills so I must step aside to allow the department and division to continue
Lee Roberts

Lee Roberts in Member Services

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Member Services

Member Services Staff Changes

Hi Everyone, Sadly two of the Member Services team are leaving us, @Adam Meade has left the team due to getting a new job which now leaves him with less time for VATSIM. Adam has been a member of staff for a few years now is a couple of roles with both the ATC training department and the Member Services team.  @Matthew Wilson is leaving the staff team after many years of service. He has also found himself in a new job which means less time for VATSIM. Matthew has served in many di
Lee Roberts

Lee Roberts in Member Services

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Member Services

Visiting and Transferring Controller Update

Over the last few months, we have been conducting a review of the Visiting and Transferring Controller policy. The following changes will make the process more open and fair and are provisionally effective from 1st January 2022. NB: we are not yet accepting new applications from new visitors or applications from current visitors wishing to upgrade - there will be an announcement when this changes. New Visiting Groups  The aim of the new Visiting and Transferring training process (
Lee Roberts

Lee Roberts in Member Services

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Staff Changes

Member Services team changes

Hi all, @Luke Peters Has decided to step down from his role on the MS team. I would like to thank Luke for his hard work and dedication he has put into the team and the community over the last year. Therefore, it gives me great pleasure to announce that @Dale Stainrod will be joining the team as a Member Services assistant. I wish him all the best in his new role and look forward to working with him. Welcome to the team Dale!
Lee Roberts

Lee Roberts in Staff Changes

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Staff Changes

- Tom Earl

Hi all, After some careful consideration, I regret to say I’ve tendered my resignation to the DSG. Having recently accepted a new role in 'the real world', my spare time is looking very minimal for the future. I would like to thank @Chris Pawley and the rest of the DSG for giving me the opportunity to build and develop the Member Services department from scratch. Significant progress is being made in the department now thanks to @Adam Meade, @James Thomas, @Luke Peters and @Matthew Wil
Tom Earl

Tom Earl in Staff Changes

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Staff Changes

Member Services Assistant

Hi folks, I am very pleased to announce that @Luke Peters and @James Thomas will be joining the Member Services team as Member Services Assistants! Both Luke and James bring a wealth of knowledge and experience to the team and will play vital roles in the upcoming projects and plans we have for the department. Please join me in welcoming both of them to the team!
Tom Earl

Tom Earl in Staff Changes

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Member Services

Member Services Department - Introduction

Hi all, I hope you enjoyed today's Cross the Pond. A big well done to everyone who was involved in organising, controlling and flying in it! I just wanted to make you aware of a few changes happening within the Member Services Department. Firstly, Member Services will be taking over a lot of the Training Department's administrative tasks from this evening at 23:59BST. These include the following: Answering general enquiries about becoming an ATCO in VATSIM UK through the Helpdesk
Tom Earl

Tom Earl in Member Services

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