The DSG thanks John for his efforts both on the DSG and in the Member Services Director role for the last year and a quarter. We wish him well for the hard work which is to come in his career and hope he enjoys the new view. We look forward to continued collaborating in his role at TGNC and hope that this training programme continues to flourish.

This marks the beginning of the recruitment process for a new director of the Member Services Department. This role is the lead for the Member Services Department which provides the main contact with members in ensuring their support needs are met and facilitating their experience within the division from Day 1 onwards.

Application Closing Date 04th December 2023 2359z

The Member Services Director shall: 

•          Sit on the Division Staff Group
•          Coordinate the ongoing activities of the member services department; primarily responsible for the queries of members and handling membership issues from Region and Global membership teams
• Grow the responsibility of the member services department to be a key port of call for support, information or signposting to relevant information within and beyond the division
•           Have oversight of all Visiting and Transfer activities in the Division 
•           Have responsibility for the administration of training waiting lists in conjunction with the Training Department
•           Develop the new member experience through specific interventions for this target group
•           Liaise as necessary with other departments where the activities listed above require it

      The preferred candidate will have: 

•       Good planning and organisational skills
•       Good communication, administrative and teamwork skills
•       Motivation to excel in the role and a vision to strengthen this department
•       Experience with managing small teams (of volunteers)

      The successful candidate must: 

•           Be a VATSIM UK Division member 
•            Have the availability to answer emails, tickets and other messages on a daily basis and spend at least 7 hours per week on the role

Applications or queries are to be sent to jobs (at) vatsim.uk. Please state why you see yourself as a suitable candidate for the position, how you meet the desired attributes and what you can bring to the team. You should refer to the duties outlined and provide suitable (online and offline) examples where appropriate.

The successful candidate will receive guidance on our systems, policies and practices.

The final stages of this appointment will be subject to the involvement of a new Division Director, so applicants should be aware that there may be a short delay in the process between applications closing and the interviews.