Division Staff Group

Job Description and Specification

This is notification of the beginning of the application process for the position of Member Services Director

Application Closing Date 4^th November 2020 2359z

The Member Services Director shall:

• Sit on the Division Staff Group
• Coordinate the member services department; primarily responsible for the queries of members and handling membership issues
• Oversee first line support activities in the Division including:
  •  managing the VATSIM UK ticket system
  •  integration of front-line Web and Operations support queries into the Member Service team
• Oversee all Visiting and Transfer activities in the Division
• Be responsible for the administration of training waiting lists in conjunction with the Training Department
• Where necessary, coordinate and administer Division Moodle courses
• Be responsible for assigning forum awards
• Work with the Marketing Director across membership retention activities
• Liaise as necessary with other departments where the activities listed above require it

The preferred candidate will have:

• Good planning and organisational skills
• Good communication, administrative and teamwork skills
• Motivation to excel in the role and a vision to develop this relatively new department
• Knowledge of and experience with recruitment and managing small teams of volunteers

The successful candidate must:

• Be a VATSIM UK Division member
• Have the availability to answer emails and tickets on a daily basis and spend at least 7 hours per week on the role

Applications or queries are to be sent to jobs (at) vatsim.uk. Please state why you see yourself as a suitable candidate for the position, how you meet the desired attributes and what you can bring to the team. You should refer to the duties outlined and provide suitable (online and offline) examples where appropriate.

The successful candidate will receive training on our systems, policies and practices.