Firstly, thank you to everyone for the warm welcome, I know recuitment for this role has been eagerly anticipated and I hope I can do justice to it.

At the present moment, Chris remains responsible for the majority of the department's output. This will gradually shift as we get the opportunity to hand over the various compenents. Getting to grips with the current state of affairs will take some time and I anticipate that during this period, I won't be able to respond to queries as promptly as I would like to. Please bear with me - I will get round to everything as quickly as I can.

The Operations Department has a wide remit and as you might expect, the associated tasks are numerous and varied. This warrants an appropriate distribution of workload and whilst I have the benefit of some aviation experience, it would be impossible to be an expert in all of the areas that Operations is resposible for. Thankfully, this division is blessed to have many knowledgable members and I will be looking to harness this in a more structured manner than currently employed. The corps of volunteers that maintain the sector file and documentation do a fantastic job and my thanks goes out you all - put simply - we would not have a division without your efforts.

Operations will shortly expand to include several new staff roles - we are hashing out the final details on these and I hope to get approval to begin recruitment very shortly. Operations needs dedicated members who will work constructively to maintain our reputation as one of the premier providers of virtual air traffic services.