We are looking to expand the Community team and as such I am pleased to start recruitment for an Outreach Manager and Outreach Assistant.

Outreach Manager
As part of the Community department, the Outreach Manager will lead a team within the wider department that is focused on the experience of our members, supporting development in onboarding, member retention and improving our community spaces. They will play a key role in fostering a welcoming and engaging environment for both new and current members of the division.

The Outreach Manager will be responsible for:

• Developing our Community Spaces (Discord, Teamspeak etc);
• Developing member retention and outreach strategies;
• Developing our onboarding process for new members;
• Developing a program of new in-person events;
• Oversight and management of marketing related activities, including VATSIM UK social media, and the use of our design and brand;
• Management and utilisation of our Graphics & Video team;
• Management and utilisation of outreach assistants to support you in being successful.
   

Will the responsibilities of this role change?
As you develop into this role there may be opportunities to take on additional responsibilities. This would be done in coordination with yourself and the main focus of the role would remain.
This may include but not limited to supporting our Moderation team, by creating new guidance and companion documents. 

To be considered for this role you must:

• Be a home member of VATSIM UK;
• Be a member in good standing;
• Have a high level of English writing ability;
• Have a high level of interpersonal skills;
• Be able to commit a minimum of 1 year to the role;
• Have the motivation and commitment to see tasks through.

A desirable candidate would possess all or some of the following qualities:

• Experience leading a small team;
• Good communication, administrative and teamwork skills;
• Motivation to excel in the role and a vision to strengthen the areas you are responsible for;
• Demonstrate good organisational and planning skills;
• Experience in good social media practises;
• Experience in graphic design and video creation;

How much time do I need to commit to the role?
It is an expectation that you will dedicate enough time, weekly, to fulfil the responsibilities of the role. Whilst specific hours may vary for a number of reasons, candidates must be prepared to invest consistent weekly hours, demonstrating a proactive and dependable presence within the community and the department. Additionally there may be times when increased availability is necessary, such as during special events or key projects.

What could I discuss in my application to help me be successful?
We are looking for someone who has new exciting ideas in the areas they are responsible for, both inside and outside of the box, and the desire and passion to follow through. 
You may wish to expand on this by specifically stating your plans and goals for the first 6 months in the position, with the understanding that these may change.
In addition, you will not be alone in this branch of the department and thus, we are looking for someone who has the ability and confidence to lead a small team, you may wish to discuss any experience you have here and/or how you would effectively manage your team.

Outreach Assistant

We are also looking for someone to join @Thomas Hallam in the role of Outreach Assistant. This role sits within the Community department under the Outreach Manager, and will play a key role in developing a vibrant, welcoming community experience. While this role mirrors the responsibilities, requirements and desirable attributes of the Outreach Manager, it focuses more on specific tasks that play a key part in implementing the department's initiatives.

This role is ideal for those who are not quite ready to take on a leadership role but would like to support the division and support what the Community department is trying to achieve. This role provides an excellent foundation for individuals looking to grow into a leadership position and as part of this role, you may gain exposure to tasks that enhance your understanding of team management, community engagement, and strategic planning.

How much time do I need to commit to the role?

Similar to the above, you must be able to dedicate enough time each week to perform assigned tasks and support the department. The time each week will vary based on your assigned tasks and any special events / key projects. You will be responsible for managing your time effectively to meet deadlines and expectations.

What could I discuss in my application to help me be successful?

To stand out you may wish to discuss ideas you have for improving member retention, onboarding, engagement or any other aspect of the role. You may also wish to discuss any skills or experience you find relevant. 

How to Apply
 
Please submit applications by email to jobs[at]vatsim.uk. Please state why you are the most suitable candidate for the position, how you meet the desired attributes and what you can bring to the team.
If you wish to discuss any part of this role, please feel free to contact me via Discord.
We are not looking for an essay, just a reason why you stand out. We are also not looking for you to be the complete package, the requirements for this role reflect this. As long as you have the ability and willingness to develop in your role we want to hear from you, so please do apply or ask questions!

Applications will close at 23:59z on the 27th November 2024.

Applications received after this time may not be considered. All applications will be reviewed after this date and everyone will be notified of the outcome in due course. 
Some applicants may be invited to a short interview style discussion to allow you to further expand on your application.