The DSG would like to thank Lee for his input in the running of the member services department and wish him the best as his career takes a new step into exciting opportunities.

This marks the beginning of the recruitment process for a new director of the Member Services Department. This role is the lead for the Member Services Department which provides the main contact with members in ensuring their support needs are met and facilitating their experience within the division from Day 1 onwards.

Application Closing Date 16th August 2022 2359z

The Member Services Director shall: 

•          Sit on the Division Staff Group
•          Coordinate the ongoing activities of the member services department; primarily responsible for the queries of members and handling membership issues from Region and Global membership teams
• Grow the responsibility of the member services department to be the first point of call for members in communicating with the Division including: 
  •          managing the VATSIM UK ticket system 
  •         integration of front-line Web and other department support queries
•           Have oversight of all Visiting and Transfer activities in the Division 
•           Have responsibility for the administration of training waiting lists in conjunction with the Training Department
•           Develop the new member experience through specific interventions for this target group
•           Liaise as necessary with other departments where the activities listed above require it

      The preferred candidate will have: 

•       Good planning and organisational skills
•       Good communication, administrative and teamwork skills
•       Motivation to excel in the role and a vision to develop this department
•       Experience with managing small teams of volunteers 

      The successful candidate must: 

•           Be a VATSIM UK Division member 
•            Have the availability to answer emails and tickets on a daily basis and spend at least 7 hours per week on the role

Applications or queries are to be sent to jobs (at) vatsim.uk. Please state why you see yourself as a suitable candidate for the position, how you meet the desired attributes and what you can bring to the team. You should refer to the duties outlined and provide suitable (online and offline) examples where appropriate.

The successful candidate will receive guidance on our systems, policies and practices.