CTS Controller Booking Etiquette
Hi all,
Following a couple of queries and concerns raised over the last couple of days, I wanted to post a reminder of booking etiquette, particularly for new members who've joined fairly recently and might not be aware of the conventions.
The website regulates that "booking shall not be excessive in duration", which is deliberately a rather vague rule (perhaps the main source of confusion). "Excessive" is a difficult term to define, as what may be considered excessive in one case may not be in another (hence why we won't put in place 'hard and fast' rules).
For example, a Manchester Ground booking during 'peak time' (evenings and weekends) which exceeds a couple of hours would be excessive. However, a nine hour block from 10pm on a Wednesday to 7am on a Thursday would not be. A 1h30 Manchester Ground booking on a Monday would not be excessive, but repeating it throughout the week - or every week - would be excessive. A long booking on Manchester Ground may be excessive, but the same length of time on Glasgow Ground may not be.
The key is that as demand for a position goes up, the duration or frequency of bookings that would be considered 'not excessive' goes down. It's about ensuring that everyone gets a fair chance to control where they want to, and it's overseen by the membership: if you're struggling to control where you want to because of bookings you think are excessive, speak to the member who made them and ask them to let you 'have a go' (and remember, of course, there's always other places to control; the more you staff them, the more traffic you'll get)!
If you have any concerns or questions, please let us know via the helpdesk.
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